The Law Society of South Africa recently collaborated with Clio, the world’s leading cloud-based legal technology provider. This collaboration is set to empower South African law firms with cutting-edge legal practice management software, streamlining operations, increasing efficiency, and enhancing client service.
Clio is the industry leader in cloud-based legal software, trusted by over 150 000 legal professionals across more than 100 countries. Recognised as the number one legal practice management software by G2, Capterra, and Trustpilot, Clio offers a comprehensive suite of tools designed to help law firms manage cases, track billing, automate workflows, and enhance client engagement – all from a single, intuitive platform.
Ranked among the top global technology providers, Clio has earned its place on the Forbes Cloud 100 List and has been recognised as one of the Top 10 Companies by G2 Score. With more than 100 integrations, including Microsoft Office 365, Xero, and QuickBooks, Clio seamlessly fits into your firm’s existing workflows, making legal practice management effortless and efficient.
Clio’s software has been proven to increase firm efficiency and profitability, with customers reporting significant time savings and revenue growth. FidLaw, a law firm that implemented Clio Manage, saw a 50% increase in revenue, while Collective Law Solicitors reported saving two hours daily on administrative work.
Efficiency is essential at Keith Sutcliffe and Associates, also known as KSA Law, a full-service law firm based in Randburg, South Africa. Serving large, listed entities on the Johannesburg Stock Exchange (JSE), KSA Law faced challenges with outdated, paper-based workflows.
‘We were an old-school firm with hundreds of files. You could spend half your day looking through files,’ says Keegan Sutcliffe, Director at KSA Law.
When the COVID-19 pandemic forced remote work, the firm realised it was time to digitise operations. After trialling multiple solutions, they found Clio.
‘We wanted to get with the times and go digital. We were looking for a product that offered document automation, billing software, and filing of all our documents. We tried a couple of different options, and then we found Clio.’
‘For me, the two major time savers that come with using Clio are its document automation and billing software. It’s brilliant.’
Additionally, Clio’s customer support was key in helping KSA Law comply with South Africa’s Legal Practice Council’s strict financial regulations.
‘I honestly cannot speak highly enough of Clio. It has taken a lot of the admin out of practising. That’s what it says on the box, and that’s what it does.’
Clio is the highest-rated legal practice management software, with an impressive 9.3/10 usability score and a 99/100 satisfaction rating. A Net Promoter Score (NPS) of 9.1 indicates that 9 out of 10 users would recommend Clio to other legal professionals.
Beyond technology, Clio is renowned for its outstanding customer service and onboarding support. The Clio team ensures a smooth transition for new users, providing step-by-step guidance, training resources, and expert assistance.
‘Our onboarding experience with Clio was seamless. Their support team was always available, ensuring that we could transition from our old system without a hitch. The ongoing customer support has been phenomenal, making sure we get the most out of the software.’
Clio’s dedication to customer success extends beyond implementation. To address user needs efficiently, it offers 24/5 customer support, live chat assistance, and a comprehensive help centre.
How to get started with ClioAs part of its commitment to supporting the legal profession in South Africa, Clio is offering a free seven-day trial – no credit card required. Law firms can also book a live demo to see firsthand how Clio can transform their practice. |
| Disclaimer: The Law Society of South Africa recommends the legal practice management technology developed by Clio to practitioners (practitioners should always compare costs offered by service providers). These are discretionary providers, and practitioners can choose any other cloud-based legal technology provider, as competition will reduce the premiums. |
This advertorial was first published in De Rebus in 2025 (Jan/Feb) DR 7.
